Contact Us

This page explains how to contact the editorial team behind Best Crypto Casinos, what we can realistically help with, and where a question is better taken straight to a casino's own support desk. We research and compare crypto casinos that accept US players — including the VPN-friendly, low-verification sites this site focuses on — so most messages we get fall into a few predictable buckets.

We are a comparison and review publisher, not an operator. We do not hold player funds, run games, process crypto deposits or withdrawals, verify accounts, release bonuses or resolve account disputes. If your money is sitting at a casino, the casino's support team is the only party who can move it.

What to send us, and what to send to the casino

Your question	Best contact	Why
A withdrawal is pending or delayed	The casino's live chat or email support	Only the operator can see your account, confirmation status and any KYC flag
A bonus didn't credit, or wagering isn't tracking	The casino, quoting the promotion name	Bonus terms, playthrough counters and eligibility sit in the operator's back office
Our page shows an outdated offer or wagering figure	Us — include the page and what you saw	We correct and re-date pages when terms change
A site blocked your state or closed your account	The casino first, then tell us	We can't reverse a decision, but state restrictions feed into our write-ups
Advertising, partnership or press	Us, via the commercial route below	Handled separately from editorial
Gambling harm or self-exclusion support	1-800-GAMBLER, plus the casino's own tools	Immediate, confidential help — we are not a support service

How to reach the editorial desk

Use the contact form on this page. To get a useful answer first time, include:

1. The page URL on ticketsmove.com you're writing about, if any.
2. The casino name exactly as it appears on the site.
3. What you expected versus what happened — dates help, especially for payout timing or bonus terms.
4. The coin and network involved, if it's a deposit or withdrawal question (BTC, ETH, LTC, USDT, USDC or DOGE all behave differently).
5. A screenshot where the detail is visible. Never send us passwords, seed phrases, private keys, exchange logins or 2FA codes. No legitimate party will ever ask for those, and neither will we.

We read everything. We can't promise a reply to every message, and we don't answer questions about individual account balances because we have no way to see them.

Corrections we act on fastest

Crypto casino terms move quickly, and our pages carry a fact-check date — this one was last reviewed on Sep 23, 2026 by Logan Chandler. If something on the site has drifted from reality, flag it. The reports we prioritize:

• A headline bonus figure or its wagering requirement has changed.
• A coin we list as supported no longer is, or a new network has been added.
• A site has started requiring identity verification where we described lighter checks.
• A state exclusion list has changed.
• An operator's stated licensing jurisdiction has changed or lapsed.
• Advertised withdrawal speeds no longer match what players report.

How we're funded, and what that doesn't buy

Best Crypto Casinos earns commission when a reader signs up through some of the links on this site. That's how the research is paid for. It does not buy ranking position, rating or favorable wording, and every operator we cover gets a stated limitation alongside its strengths. Where we can't verify a claim — a licence number, a payout time, a "no KYC" policy — we say the claim is the operator's rather than presenting it as confirmed. Ratings on this site are our editorial scores, not aggregated customer reviews.

Operator contact routes on the sites we rank

Below are the three top-ranked casinos on Best Crypto Casinos and the kind of contact question each tends to generate. Offers change; always read the promotion terms on the operator's own page before depositing.

BetPanda — cashback questions dominate

BetPanda sits at the top of our list (editorial rating 10.0) largely because its proposition is simple to verify: a 10% weekly cashback rather than a headline match bonus stacked with conditions. Cashback offers are easier to reason about, but they are not free money — the percentage applies to net losses over a defined period, and eligibility, minimum loss thresholds, payout caps and any playthrough attached to the cashback credit are set by the operator and can be revised. Most reader messages about BetPanda concern when the weekly credit lands and how it's calculated, which is a question only its support team can answer for your account. Limitation: a recurring cashback offers less upfront value than a large first-deposit match, so heavy depositors chasing maximum day-one balance may find it underwhelming. Like every site here, it is licensed offshore rather than by any US regulator.

CoinPoker Casino — bonus release schedule questions

CoinPoker Casino (9.9) is on this page because it comes at crypto gambling from a poker-first direction, which matters to readers in states with no legal online poker. Its 150% welcome bonus up to $2,000 is the largest percentage match among our top three, but bonuses of this shape typically release in increments as you generate rake or wagering, and are subject to playthrough requirements, a time limit and eligibility rules published by the operator. Read those before you deposit; a bonus you can't clear in the window has no value. Limitation: a poker-led platform generally means a narrower slots and live dealer catalog than a pure casino brand, and incremental bonus release frustrates players who expected the full amount at once.

Cryptorino — BTC-denominated bonus confusion

Cryptorino (9.9) earns its place for pairing a first-deposit match with an ongoing return: a 100% match bonus up to 1 BTC plus 10% weekly cashback. The BTC denomination is the thing to understand before you contact anyone about it — a ceiling quoted in Bitcoin moves in dollar terms with the market, so the real value of both your deposit and your bonus can change while you play. Wagering requirements, maximum bet limits while a bonus is active, game weightings and expiry all apply and are set by Cryptorino. Limitation: a 1 BTC cap is only meaningful to players depositing far more than most people should, and crypto-denominated balances expose you to price swings on top of normal gambling risk. Holding stablecoins such as USDT or USDC is the usual way players avoid that second exposure.

The rest of the shortlist

Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) all appear in our rankings. Every one of those figures is a maximum, and every one carries wagering or playthrough conditions, time limits and eligibility rules published by the operator. Contact the site itself for the current terms; contact us if what they publish no longer matches what we do.

Money questions we can answer generally

We can't see your transactions, but the mechanics are the same across these sites and worth understanding before you open a support ticket:

• Cost to take part: there's no fee to register or to read this site. Your costs are the amount you choose to deposit — which you can lose in full — plus network fees.
• Paying in and out: on-chain deposits and withdrawals from a self-custody wallet or an exchange wallet, typically in BTC, ETH, LTC, USDT, USDC or DOGE. Altcoin support varies site to site.
• Network and gas fees: paid to the blockchain, not the casino. Ethereum gas can spike; Litecoin, Dogecoin and stablecoins on cheaper networks usually cost less. Sending USDT on the wrong network is the single most common way readers lose funds, and it is generally unrecoverable.
• Confirmation times: a deposit credits after the required confirmations, which is minutes on most chains and longer when a network is congested. "Instant withdrawal" claims describe the operator's internal approval step, not the blockchain leg.
• Limits and holds: minimum and maximum withdrawal amounts, daily or weekly caps, and manual review on larger cash-outs are all normal. A first large withdrawal is the point at which many low-verification sites ask for identity documents.
• Verification: policies described as no KYC or low KYC can change, and most operators reserve the right to request documents. That's a term to read before depositing, not to argue about afterwards.

Game and VPN questions we get regularly

The catalogs across these sites break down into recognizable categories: slots from providers such as Pragmatic Play and NetEnt; live dealer rooms running blackjack, roulette and baccarat with real dealers, often through Evolution; RNG table games; and the crypto originals — crash, dice, plinko and in-house titles, some offered as provably fair, where you can check the result seed yourself. Provably fair and third-party RNG certification are different things, and neither changes the house edge or makes an outcome predictable.

On VPNs specifically: most operators' terms restrict or prohibit using one to disguise your location, and breaching those terms can void a bonus or a balance. We describe what each site's terms say — we don't tell readers how to get around geoblocks, state restrictions, verification or sanctions screening, and we won't answer messages asking for that.

Beyond the casino: the adjacent products

Several brands on our shortlist run more than a casino. CoinPoker Casino is built around online poker, Vave pairs its casino with sportsbook promotions including a free bet component, and sites like BC Game, Thrill and Winna operate sports betting and esports markets alongside the games, with rakeback and VIP tiers spanning both. The distinction matters for contact purposes: sportsbook bonuses, poker rake and casino playthrough are usually tracked under separate terms and separate wallets, so tell support which product your question relates to. Our reviews focus on the casino side.

Legal standing, eligibility and age

You must be at least 18 to gamble at the sites we cover, and 21 or older where the operator or your state sets that as the minimum — check the site's stated minimum before registering. There is no federal legalization of online casino gaming in the US. Legal, state-regulated online casinos exist in only a handful of states, and those operators do not run on crypto. The crypto casinos on this site are offshore, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator, which places them in a legal grey area for US players. Availability varies by state, operators self-restrict certain states, and it is on you to check your own state's laws.

US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice — consult a qualified tax professional about your own position. We won't answer contact messages seeking legal or tax guidance.

If gambling stops being fun

Gambling costs money and most players lose over time. No strategy, coin or site changes that, and crypto adds a second layer of risk because the value of your balance can fall independently of how you play. If it's becoming a problem, call the National Problem Gambling Helpline on 1-800-GAMBLER — free, confidential and available 24/7. Offshore crypto casinos may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, so don't assume the safeguards are there. Our responsible gambling resources set out the tools worth looking for and how to use them.

Before you write to us

If your question is about who we are and how we score sites, the background on our editorial approach covers it. If it's about how we handle affiliate links, data and site use, that's in the terms and conditions. Anything else — a correction, a term we've got wrong, a site that stopped paying out, or a partnership enquiry — use the form on this page and give us enough detail to check it. Corrections with a screenshot and a date get handled quickest.